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Hello,
When I take a photo of a receipt on the Concur App (iPhone), it is loading to the 'Available Expenses' section instead of the 'Available Receipts' section/ so now I have 2 expenses. One to my credit card with no receipt and one with the receipt that is not attached to my credit card and I cannot move it over.
Solved! Go to Solution.
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@youngpow you need to turn off ExpenseIt in the app that way your receipt images will go to Available Receipts. From the App home screen, press your initials in the upper right corner. When the options appear, select Settings. You will see an ExpenseIt toggle. Just turn off ExpenseIt, then try again. Let me know how it works for you.
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Once you take a pic of the receipt, click done. That's it. Once your charge flows in, it should match up to the receipt. A way to check this is take the pic with the mobile app, click done. Go to your laptop/PC and login. You will see the pic of the receipt down below in your available receipts. On the phone it will be under expenses, but that doesn't necessarily mean a line item has been created for the expense. It just means it's something there associated with your expenses. If you don't touch it until after your charge flows in to match up to it, you will be fine.
If you need to "manually match" because the receipt and charge don't auto match, there is an option to match it. I don't typically use the mobile app for anything other than taking pictures but I also found this in the help about removing those duplicate lines:
Certain items can be removed from the Available Expenses list. For example:
To remove one or more expenses from your Available Expenses library:
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My expenses are not matching when it flows in. It’s duplicated. I don’t see the option to manually match.
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@youngpow you need to turn off ExpenseIt in the app that way your receipt images will go to Available Receipts. From the App home screen, press your initials in the upper right corner. When the options appear, select Settings. You will see an ExpenseIt toggle. Just turn off ExpenseIt, then try again. Let me know how it works for you.