Update personal info in Concur profile

[bfq61lr]

For some reason I am not able to update my personal info in my Concur profile, it keeps giving me error even after I have made all changes/updates the system keeps asking me. Thank you!

[KevinD]

@bfq61lr could you take a screenshot of the error you are receiving, please?

[bfq61lr]

Thank you, Kevin!

Sure, here you will find two screenshots of the error (the 2nd one includes the last sentences):

 

And this last screenshot shows that it's asking me to change the value in the state/province field, even though I already have updated it.

I am currently based in Mexico but still under US payroll/system, not sure if that's the issue.  

Thank you,

Luis Guy 

  

[bfq61lr]

Hello @KevinD , hope all is well!

Did you have a chance to look into this?

Thank you,

Luis Guy

[KevinD]

@bfq61lr try leaving the field blank as it isn't a required field. See if that works for you.

[bfq61lr]

Thank you, @KevinD , I just tried that and didn't work. I am thinking that the changes might need to come directly from the system (Workday) or something like that, because I've tried all options from my computer and none have work. Is there someone in B-F I can contact directly and see if they can assist me via phone?

Thank you,

Luis Guy

[KevinD]

@bfq61lr here is one more thing to try that someone else did. Delete all the information in the Address fields, then save. Once saved, try adding your address again without entering anything in the State/Province field. See if that works. If not, try going to the SAP Concur home screen (click the SAP Concur logo in the upper left corner). On the home screen, look in the Company Notes section. Often in here you'll find contact or help information. If you don't see anything in there, let me know.