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Occasional Member - Level 1

Unused Company Card Transactions

Hi.

I created an expense and submitted for approved - approval provided. The credit card payment submitted. 

But I keep getting ' Action Required - Unused Company Card Transactions.

ACTION REQUIRED:  The following expenses have not been submitted on an expense report and are 45 days old. These transactions must be submitted and approved within 45 days of the transaction date to avoid late fees (that you will be required to pay). 

Please help!

Thank you

3 Replies
SAP Concur Employee
SAP Concur Employee

Re: Unused Company Card Transactions

@rtetla Did you receive an email stating that you have unused transactions? If so, did the email list the transactions or did it just tell you the number of transactions you have that are outstanding? 

 

I'm guessing that you are confused by this notification because you cannot see any other card transactions in your Concur profile, correct?

 

I'll await your reply then we'll go from there.


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

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Occasional Member - Level 1

Re: Unused Company Card Transactions

Hi Kevin,

Thanks for the quick response.

The email does have transaction amounts (shown below with amounts removed). However, the CC payment was submitted, so shouldn’t this expense be completed?

Company Card Transactions

Date

Vendor

Transaction Amount

Posted Amount

 

Thanks

SAP Concur Employee
SAP Concur Employee

Re: Unused Company Card Transactions

@rtetla in theory, yes. However, the system may be "seeing" transactions that you aren't. 

 

If you send me a private message with your full name and your company name, I can at least see if there are some hidden transactions. 


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.