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c1sleigh
Occasional Member - Level 3

Untimely attachment opening

Hi - we have someone that whenever he opens a line item to make a modification, if a receipt is attached the receipt will open in a new window.  Is there a way to fix that?  Thanks!

4 REPLIES 4
KevinD
Community Manager
Community Manager

@c1sleigh which browser is he using and what is the receipt file format?


Thank you,
Kevin
SAP Concur Community Manager
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c1sleigh
Occasional Member - Level 3

Hi Kevin.  The user is using Firefox and it was a PDF file.  

c1sleigh
Occasional Member - Level 3

@KevinD  - the user is using Firefox.  I saw that someone was having a similar issue but the attachment was downloading instead of opening in a different window.  The solution was to change something in Settings in Firefox.  Do you think this is also the case for this issue?  Thanks,

KevinD
Community Manager
Community Manager

@c1sleigh that would be my guess. It is setting that tells the browser to download the pdf rather than view it. I believe that thread tells what the setting is in Firefox. 


Thank you,
Kevin
SAP Concur Community Manager
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