Solved: Unrecognized Expense

judsalas · ‎Dec 30, 2021

An expense is showing that was not purchased. Who would I contact to report a possible erroneous expense?

KevinD · ‎Dec 30, 2021

@judsalas if it is a fraudulent charge, then contact the card company to dispute it. They likely will credit your account. Wait for the credit to appear in SAP Concur. Once it is there, add both charges to your next expense report. The amounts will cancel each other out.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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KevinD · ‎Dec 30, 2021

@judsalas if it is a fraudulent charge, then contact the card company to dispute it. They likely will credit your account. Wait for the credit to appear in SAP Concur. Once it is there, add both charges to your next expense report. The amounts will cancel each other out.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

judsalas · ‎Jan 7, 2022

Thank you Kevin! VERY helpful!

Judy