Unknown Concur charge/expense

lgme · ‎Nov 10, 2022

Hello

I have an unknown charge in my Amex card in Concur from Carlson Wagonlit that I cannot identify. Can you help with this charge? I do not recognize it and the description is not helpful.

KevinD · ‎Nov 10, 2022

@lgme usually charges from travel agencies are booking fees or fees if you have contacted them directly. Did you recently book a trip or speak to a CWT representative?

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

davidromand · ‎Mar 29, 2023

Hello

I have the same issue : I received an expense from CWT in Concur in March but I can't identify such expense. My last trip is in January, I can't identify any fees in the invoices in January and I received no invoices from CWT in March.

Is there a contact to claim please ?

Many thanks for your support.

David

GE Power Conversion France

amanda_woeste · ‎Mar 29, 2023

Is CWT your travel manager? If so, it seems it's some sort of booking fee or transaction. I'd contact them. If it's not your TMC, that sounds like a potential fraud conversation with your credit card company.

davidromand · ‎Mar 30, 2023

Hi. Yes they are our TMC.