Unknown CWT Charge

[akippe]

I have an unknown charge from CWT US COM for $32.25.  I already had a booking fee from them for my latest trip for $2.00.  I cannot find this charge anywhere on my itinerary and the expense system requires a receipt.  Please let me know what this charge is for.  Thank you.

[rohanpatil]

Hi @akippe 

I would suggest checking with CWT directly as they are best placed to answer what they have charged. USD 2 seems really low for offline service (if any). I have seen instances where the users get more than one charge for a single booking due to the technical set up.

As for the receipt needed, ask CWT if they provide separate receipt. If they don't, your company would typically have some guidance e.g. upload same receipt as booking OR use receipt affidavit OR keep status as no receipt. I would check with your colleagues.

Hope this helps.

Best regards,
Rohan

[KevinD]

@akippe we don't have access to see your invoice from CWT, so I would second what @rohanpatil said and call CWT and ask them what this is.

For now, I would not try and submit the expense. See if the charge is a legit charge from CWT first. If not, CWT should credit you back. If that is what ends up happening, you will want the wrong charge and the refund charge on the same report so they zero each other out.