This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Hello,
Recently we started using SAP concur for our expenses. I tried to enter my Bank Information under my profile/Expense Settings and immediately get an error: 'An unexpected error occurred. Please try again later or contact your administrator.'
My administrator advised me to delete cache and cookies. But that did not work. Still getting the error.
Thanks
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@oderuiter have you tried using a different browser? If not, try that and let me know if it worked or not.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Hi Kevin, tried it in Chrome, Safari, Edge and FireFox (newly installed). All the same error message. In other words this does not solve the issue.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@oderuiter were you able to get your bank information entered?
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
I have the same issue.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@cidoherty are you getting an error when trying to save your bank information, are the fields grayed out or do you not even see a Bank Information screen?
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Hi Kevin! The fields are greyed out and an "unexpected error" pop up happens when I navigate to the page.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@cidoherty everything appears to be set up correctly. Not sure why it is grayed out unless there is some other way you enter your bank information and it feeds over to SAP Concur. I'm sending you a private message with a name of someone you can reach out to. Check the little envelope icon in the upper right corner of the Community.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Hi KevinD,
our company just started using concur since this Monday.
One of the users is receiving the same error message
“An unexpected error occurred. Please try again later or contact your administrator.”
In the end, this is a technical error and we should reach out to Support?
Thank you.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@zx Yes, that is what I would suggest. 🙂
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Dear Everyone,
I have the same issue, has anyone found the reason/solution please?
Which Support we need to contact please?
Many Thanks
Seb
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Hi smerluzzi
our sap concur consultant said also that this should be a technical error and they should look at it more closely - but he just went on holiday and the issue is on hold.
As for contacting support - we are still benefiting from personalized sessions with our consultant due to the fact that we just launched. Otherwise, I understand we should use the Contact Support option from the Help menu (up corner - right on your user screen).
Kind regards
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Same error here. What is the solution for this problem?
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
I have a user experiencing the same issue. Navigates to the screen and the error box appears.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
I just went into the user settings and discovered that the country he was assigned to was UK instead of US and updated it. That solved the issue for him!!!