Thanks for the speedy response, KevinD. Actually, our Concur site admin was able to reset my boss' 2-factor. Now it's a matter of getting him to actually log into his account, and there's the rub. This is a man who will not spare even 1 minute to do such lowly tasks as logging into Concur Expense. For this reason, he gave me his login credentials so that I could fully administer his account for him -- except that once Concur required 2-factor, I was back to being dependent on him supplying me with the 6-digit code in a timely manner whenever I needed to administer his account, and which, as I previously noted, he refuses to spare a minute to do. When I finally convinced him it was urgent that we reactivate his AMEX in Concur, that was when he discovered that none of the codes his authenticator was generating would work.
So, yes, this problem is partially solved now that 2-factor has been reset. But having Concur deactivate cards willy-nilly is still a problem. And I don't understand why Expense Delegates aren't allowed to activate and deactivate credit cards. We can ONLY add corporate AMEX credit cards to our Concur accounts, and those accounts are administered solely by our Accounting Department, so there is absolutely NO way an Expense Delegate could somehow make unauthorized charges or expense reimbursement claims for ourselves. It's a useless "protection" that serves no purpose other than to make life very difficult for Executive Assistants like me. I wish Concur would lift that restriction.
Thanks again for the speedy response, and for the private message with a contact. I'll reach out to them.
