Unable to log in to concur expense application.

i0046733 · ‎Aug 30, 2023

Hi, I am unable to log in to Concur Expenses, getting an error message saying "Your account is deactivated Contact Admin", Please resolve this issue immediately.

rohanpatil · ‎Aug 31, 2023

Hi @i0046733 ,

The user profiles in Concur are linked to internal processes at Sanofi to maintain user profiles. I would recommend that you reach out to your internal helpdesk team/ Concur administrator to understand why the profile is deactivated.

Note: only exceptional case where Concur would terminate/ block a profile would be if your address or access location is an embargo country e.g. Cuba.

Hope this helps.

Best regards,
Rohan

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

Best regards,
Rohan
Fellow Concur Site Administrator
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i0046733 · ‎Aug 31, 2023

Thank you very much, Sir, As per your suggestion, I will approach the local Administrator to concur and come back to you with the result. Thank you