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i0046733
Occasional Member - Level 1

Unable to log in to concur expense application.

Hi, I am unable to log in to Concur Expenses, getting an error message saying "Your account is deactivated Contact Admin", Please resolve this issue immediately. 

2 REPLIES 2
rohanpatil
Super User
Super User

Hi @i0046733 ,

 

The user profiles in Concur are linked to internal processes at Sanofi to maintain user profiles. I would recommend that you reach out to your internal helpdesk team/ Concur administrator to understand why the profile is deactivated.

 

Note: only exceptional case where Concur would terminate/ block a profile would be if your address or access location is an embargo country e.g. Cuba.

 

Hope this helps.

Best regards,
Rohan


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Best regards,
Rohan
Fellow Concur Site Administrator
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i0046733
Occasional Member - Level 1

Thank you very much, Sir, As per your suggestion, I will approach the local Administrator to concur and come back to you with the result. Thank you