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jxk
Occasional Member - Level 1

Unable to delete incorrect receipts

I no longer have the function ability in my Concur to delete incorrect receipts to transactions, just to append. I now have 3 incorrect receipts appended to one transaction! I used to have this but it seems to longer be possible - does anyone have the same issue or can help? Thank you.

3 REPLIES 3
trinagraham
New Member - Level 1

did you find a solution for this

@jxk I believe if you delete the entries from off the report, the receipts will detach from them. Then you can re-add them to your report.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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HeatherHealey
Occasional Member - Level 2

KevinD, if the entries are IBCP credit card feed transactions, would deleting them off the report delete them entirely or just move them back to available expenses?  It is frustrating when you cannot readily detach a receipt that has been paired incorrectly by the system. 

 

In my instance, I appended the correct receipt (then becomes page 2 of the attached receipts) and included a comment to ensure the auditor scrolled to the second correct cc transaction receipt. I use ExpenseIt to capture my receipts and when the system incorrectly marries them up, the detach should be immediately available and it's not. Frustrating. Oh, and I tried moving the affect expense lines to a new expense claim to see if I would get the detach option; I did not. Thumbs down.