Unable to clear Mileage Calculator exception

[bcheong]

I am trying to create a personal car mileage claim, and have submitted the route via the mileage calculator. It calculates the distance and reimbursement correctly. However, when I try to submit the report, I always get the error "This report has one or more exceptions. Resolve the exceptions before submitting the report". The only exception is "You must use the mileage calculator".

Please help. Thank you!

[KevinD · Accepted solution]

@bcheong I looked at the rule blocking you, but I'm not 100% sure it was set up correctly. 

Here is what I suggest. Log in to SAP Concur. You will see Company Notes on the home screen. Click Read More. In the Green box, left-hand side at the bottom, you will see a link for help. I would use this and let them know your issue. Be sure to fully explain what is happening. 

Keep me posted on whether it gets fixed or not. 

[bcheong]

FYI, this was resolved by creating a new expense report and resubmitting. Not sure what was wrong with the initial report. Thanks for your assistance.

[KevinD]

@bcheong great to hear.