Unable to attach receipt

[janardhanan]

Hi,

I am unable to attach receipt to expense claim report today . This feature was working well until yesterday.Please advise how to identify the problem that might be caussing this issue. 

[AshleyB]

Hi @janardhanan

Thanks for posting. This could have been due to brief service interruption this weekend. I have heard from other customers that they were able to finish their reports since then. Please let me know if this is not the case for you and we can connect you to support. 

[DianaSeino]

When I click the Browse button to choose/attach a receipt, nothing happens.

Has this happened to anyone else?

[ChadM]

Hi @DianaSeino - 

Interesting... I'd like to learn more and see if there's a way we can look into this. Can you direct message me on here? I'd like to collect more information to see if Support can help.

[DianaSeino]

Hi @ChadM ,

The issue seems to be Safari. I was able to attach receipts and process using Chrome. I did a test earlier today on Safari and still cannot attach receipts.

Thank you,

Diana Seino

diana.seino@omd.com