Unable to attach receipt

janardhanan · ‎Mar 7, 2020

Hi,

I am unable to attach receipt to expense claim report today . This feature was working well until yesterday.Please advise how to identify the problem that might be caussing this issue.

AshleyB · ‎Mar 9, 2020

Hi @janardhanan

Thanks for posting. This could have been due to brief service interruption this weekend. I have heard from other customers that they were able to finish their reports since then. Please let me know if this is not the case for you and we can connect you to support.

Best,
Ashley Bragg
SAP Concur - Community Manager

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DianaSeino · ‎Nov 30, 2020

When I click the Browse button to choose/attach a receipt, nothing happens.

Has this happened to anyone else?

ChadM · ‎Dec 3, 2020

Hi @DianaSeino -

Interesting... I'd like to learn more and see if there's a way we can look into this. Can you direct message me on here? I'd like to collect more information to see if Support can help.

Thanks,
Chad Minnick
SAP Concur - Community Manager

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DianaSeino · ‎Dec 3, 2020

Hi @ChadM ,

The issue seems to be Safari. I was able to attach receipts and process using Chrome. I did a test earlier today on Safari and still cannot attach receipts.

Thank you,

Diana Seino

diana.seino@omd.com

lbrightwell · ‎Sep 13, 2022

Is this still an issue? I have a team member that when he hits Upload Receipts on his iPad it just spins and spins.

mpiccolo · ‎Oct 11, 2022

This is an issue for me as well. I am using Chrome

IMM · ‎Nov 1, 2022

I have created a report in SAP Concur, added expense transactions but when I upload the receipt it does not attach it. It is in PDF format. Could someone please help

hhoch · ‎Nov 1, 2022

This is still an issue for me as well

adunivan · ‎Nov 1, 2022

This is still an issue for me, as well, regardless of internet browser.

rvhoody · ‎Nov 1, 2022

This is an issue for me as well. Mobile App and Chrome - neither will upload nor allow me to attach receipts.

wizzy453 · ‎Nov 1, 2022

I'm experiencing the same issue. When I go to attach a receipt it gives the loading indication like it's working, and then it goes back to the expense list showing that the expense does not have a receipt attached.

MSTEEN · ‎Nov 1, 2022

There is currently a service degradation with imaging. please check out the Concur service dashboard (Concur Open) for details.

Maria Steen