Solved: Unable to access Partner Service Desk

manu_zaga

Hi,

starting from today the PSD website https://sapconcur.force.com/Partners/ is invalid:

Any news?

Thanks

KevinD

@manu_zaga I clicked the link and was taken to the following:

Maybe try this link: https://sapconcur.my.site.com/Partners/login.

Thank you,
Kevin
SAP Concur Community Manager
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KevinD

@manu_zaga I clicked the link and was taken to the following:

Maybe try this link: https://sapconcur.my.site.com/Partners/login.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

onorio-neto

Hi @KevinD I'm getting exactly the same error (since Friday - also).
Indeed a strange thing happen, in the same Friday, the system apparently, back to work and then, in the end of day (till the current moment) we back to face same error and by now, we are unable to access Partner Sales Force (and a I have a lot of cases to answer).

Here it goes the url: sapconcur.force.com/Partners/login

I'll be waiting for your inputs,

Sincerely
Neto

PoojaKumatkar

Hi @manu_zaga , @onorio-neto ,

We are also getting the same error, however as per my observations that error is coming only at the time of logging out. Rest of the functionalities are working fine.

This might be happening because of recent SAP Concur support portal design changes which was supposed to release on October 18th but not yet available. This is just my assumption based on previous month release notes. Attaching link for your further reference.

I think it will get automatically resolved in next few days.

https://help.sap.com/docs/SAP_CONCUR/c5d6d15e7ecb4b4d8238b383d59ac2f4/69787f19e586494ba68a962b364102...

Use below PSD link to login:

https://sapconcur.my.site.com/Partners/login

Also, note that, while logging out system is taking to the wrong URL and giving that error which has sapconcur.force.com. After getting error, to load PSD login page, you can close the existing tab and copy the same URL which is given above.

If this answers your query, then please mark solution as accepted.

Thanks!
Regards,
Pooja

onorio-neto

thank you @PoojaKumatkar 😊

KevinD

@onorio-neto are you still having the issue today?

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

onorio-neto

Hi @KevinD

Thanks for ask... indeed not, but we realized that indeed the url has changed and the new url is normal working: Login | Partners
Notes: We still getting that strange message when we sign-out the system, but, of course, this is not a big deal (I guess this is something that they need to update in the setting, and set the logout page to be the same as the new login url).

Sincerely
Neto

Snell

This has affected me since last Thursday ! Thanks @Kevin

onorio-neto

Hi @Snell
Have you tried this another url:

@Snell wrote:
This has affected me since last Thursday ! Thanks @Kevin
---https://sapconcur.my.site.com/Partners/login---

I hope it helps,

Sincerely
Neto