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Hi -
UberEATS is not autogenerating the e-receipt for the team my fellow EAs and I support like their Uber e-receipts. We're trying everything to get this done and only one member of our team able to, and we don't know how! Concur isn't helping and neither is Uber/UberEATS. We just want to have more efficiency in our receipt system and not have our team go crazy with receipts if we can just have this automated.
Any help is appreciated - My manager is the account admin and if there's a way in the back end with instructions, that would be great!
Thank you in advance.
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@Dgiraldo16 have you looked at the account settings of the user who is receiving the receipts? From what I saw, you just have to enter your work email into your account on Uber Eats and the accounts should link.
I've posted internally to see if anyone can provide some insight.
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Hi Kevin,
Yes, a majority of my team has their work emails for their ubereats account.
However, there is still no receipt being generated by either Uber or Concur system. 😞
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@Dgiraldo16 I didn't. I would see if you can get in contact with Uber Support as Uber is the one supplying the receipt.
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@KevinD We have been in contact with Concur Bench Support and Uber Support, and both point the fingers to each other.
But it seems like it might be a mapping issue on the expense page where business details are input is showing UberEATS as the vendor description and not Uber Technologies.
UberEATS not connected:
UberEATS Connected:
Would this be corrected on Concur's end?
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@Dgiraldo16 I'm not sure. The transaction determines the vendor, I believe. Which means the vendor details populate from what the vendor is publishing, so to speak.
So, are your users (except for the one) not getting any e-receipts or they are getting them sometimes?
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@KevinD They're not getting any at all for UberEATS. Only Uber (transportation) is generating.
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@Dgiraldo16 Is your company using Uber for Business? Users have linked their Uber accounts with SAP Concur, I take it. Are the users set up on Uber eats with both a personal and business profile?
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@KevinD Yes, we do use Uber Business. From what I've seen, the users have their work emails connected to UberEATS.