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Dgiraldo16
Occasional Member - Level 1

UberEATS e-receipts not autogenerated like Uber e-receipt

Hi -

 

UberEATS is not autogenerating the e-receipt for the team my fellow EAs and I support like their Uber e-receipts. We're trying everything to get this done and only one member of our team able to, and we don't know how! Concur isn't helping and neither is Uber/UberEATS. We just want to have more efficiency in our receipt system and not have our team go crazy with receipts if we can just have this automated. 

 

Any help is appreciated - My manager is the account admin and if there's a way in the back end with instructions, that would be great!

 

Thank you in advance. 

9 REPLIES 9
KevinD
Community Manager
Community Manager

@Dgiraldo16 have you looked at the account settings of the user who is receiving the receipts? From what I saw, you just have to enter your work email into your account on Uber Eats and the accounts should link. 

 

I've posted internally to see if anyone can provide some insight.


Thank you,
Kevin
SAP Concur Community Manager
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Dgiraldo16
Occasional Member - Level 1

Hi Kevin,

 

Yes, a majority of my team has their work emails for their ubereats account. 

However, there is still no receipt being generated by either Uber or Concur system. 😞

Dgiraldo16
Occasional Member - Level 1

Hi @KevinD, were you able to get any responses internally?

KevinD
Community Manager
Community Manager

@Dgiraldo16 I didn't. I would see if you can get in contact with Uber Support as Uber is the one supplying the receipt. 


Thank you,
Kevin
SAP Concur Community Manager
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Dgiraldo16
Occasional Member - Level 1

@KevinD  We have been in contact with Concur Bench Support and Uber Support, and both point the fingers to each other. 

 

But it seems like it might be a mapping issue on the expense page where business details are input is showing UberEATS as the vendor description and not Uber Technologies. 

UberEATS not connected: 

Dgiraldo16_0-1733419969799.png

Dgiraldo16_1-1733420013082.png

UberEATS Connected:

Dgiraldo16_3-1733420127087.png
Dgiraldo16_2-1733420072257.png

 

Would this be corrected on Concur's end?

KevinD
Community Manager
Community Manager

@Dgiraldo16 I'm not sure. The transaction determines the vendor, I believe. Which means the vendor details populate from what the vendor is publishing, so to speak. 

 

So, are your users (except for the one) not getting any e-receipts or they are getting them sometimes?


Thank you,
Kevin
SAP Concur Community Manager
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Dgiraldo16
Occasional Member - Level 1

@KevinD They're not getting any at all for UberEATS. Only Uber (transportation) is generating. 

KevinD
Community Manager
Community Manager

@Dgiraldo16 Is your company using Uber for Business? Users have linked their Uber accounts with SAP Concur, I take it. Are the users set up on Uber eats with both a personal and business profile?


Thank you,
Kevin
SAP Concur Community Manager
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Dgiraldo16
Occasional Member - Level 1

@KevinD Yes, we do use Uber Business. From what I've seen, the users have their work emails connected to UberEATS.