Solved: Uber & Concur Integration: If someone cancels a Ub...

u4b · ‎Jan 26, 2023

If someone cancels a Uber trip and gets refunded credits don’t flow back to Concur from the Uber and concur integration.

How do I resolve this issue?

KevinD · ‎Jan 30, 2023

@u4b I take it the Uber trip was paid for on a Corporate credit card, correct? If so and you see both the initial charge and the credit on your corporate card statement, then you could add this charge to an expense report and mark it personal. That way no payment is sent to your corporate card. I would use the Comment field to explain that the charge has been credited to your card account.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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View solution in original post

KevinD · ‎Jan 30, 2023

@u4b I take it the Uber trip was paid for on a Corporate credit card, correct? If so and you see both the initial charge and the credit on your corporate card statement, then you could add this charge to an expense report and mark it personal. That way no payment is sent to your corporate card. I would use the Comment field to explain that the charge has been credited to your card account.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

Uber & Concur Integration: If someone cancels a Uber trip and gets refunded credits don’t flow back