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Good afternoon - One of our employees has an iPhone 6 with iOS12. Apparently iPhone 6's cannot install versions of iOS13 or newer. In order to download one of the two-factor authentication apps (ie. Google Authenticator), it requires an iOS13 or newer. Since the employee can't install an authenticator app, is there an alternative way they can log into Concur going forward?
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@JulianZ1 the user should see a manual option on the 2FA set up screen. Also, there are browser extensions that can be used to generate the six-digit authentication code. Look here on Community in the Admin Group for my two-factor authentication post. There are links to the set up guide and our FAQs.