Trying to remove a duplicate expense receipt

kraldaddy12 · ‎Jun 26, 2024

Hi! New here but asking for help in removing a receipt from May. It looks like I accidentally created a duplicate from a receipt that I have already processed that was attached to a May Report (which is showing now as "processed.")

I tried to delete this duplicate receipt, but it gave me an error message and said I can't delete company expenses (even though it's a duplicate) and said I should move the receipt to a new Report under "Personal"

Anyone know how I can get this receipt removed so I can stop getting Concur alerts?

Andras · ‎Jun 26, 2024

Hi @kraldaddy12 !

NOTE: You can only delete receipt images if the report has not yet been submitted or if the report has been returned to the employee.

Please recall the report, after that you should be able to edit.

Best wishes,

Andras
SAP Concur

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KevinD · ‎Jun 26, 2024

@kraldaddy12 I took a look at your reports to get a clearer picture of the situation. Now that I've looked, I am sorry to inform you that fully paid reports cannot be changed.

Since the same expense was submitted as a company card transaction and an out of pocket expense, you will, if you haven't already, return the funds for the out of pocket expense to your company.

As for the alert, can you provide a screenshot of it for me please? That way I can try and provide some assistance on getting it to stop.

Thank you,
Kevin
SAP Concur Community Manager
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kraldaddy12 · ‎Jul 1, 2024

Thanks for this! I'm not sure if I'm following, though, regarding the "out of pocket" expense. It's the same receipt for the same charge (Publix) and same amount - just somehow the receipt got processed for the May expenses/Report, but there's a duplicate of that $118.08 Publix expense stuck in my Concur. Concur shows that my May expense report (with receipt for $118.08) has been paid and closed.

So I simply need to delete the duplicate...but when I try, I get this message:

When I pull up the May Report I had created (and was approved/paid) it shows this:

And here is where my expenses show a duplicate Publix receipt that shouldn't be there (since it's already been filed/paid in May Closed Report):