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BarboraB
New Member - Level 2

Travel allowance error

Hello, 

I have an issue creating itinerary for my business trip. When trying to set a date it shows this error: Itineraries created from different configurations cannot contain travel on the same date
The situation is as following:
I was on an abroad business trip from 14Oct2024-17Oct2024. I have returned home on 17Oct2024 at 6am. I then went on a domestic business trip on 17Oct2024 at 10am and returned next day. I have issue creating the domestic travel itinerary on 17Oct2024. I have submitted the abroad expense report per the company instruction. Now, when I am trying to create domestic expense report I am unable to claim the domestic per diem for the 17Oct2024.

What should I do in this situation?

Thank you.

1 REPLY 1
PoojaKumatkar
Frequent Member - Level 1

Hi @BarboraB ,

 

Refer below article and suggested solution. With reference to below article, it says such errors occurs when there are changes happened in the field which corresponds to the Organization under the Travel Allowance Employee-Related Configurations tab. Meaning, the field from the user profile which is used in TA setup to calculate different TA rates, if there are any changes happened in that value while/during creation of expense report A and expense report B which has same date then this error gets occurred. 

 

As per Concur standard design system does allow to use same date in two different travel allowance itineraries. Hence, there is no issue in that.

 

However, you can check your profile settings >> expense information and review if any changes happened into previously set data (such as country or employee grades or any other field on which your travel allowance rates are setup)

OR 

If you are unable to identify the change in your profile, then you can reach out to your Company Concur Admin to check what changes they have made.

and request them to revoke it for a while and then you can submit your expense report with same date. 

 

Once you submitted your report, they can again do the new changes into your profile and save.

 

PoojaKumatkar_0-1731994631036.png

 

If this answers your query, then please mark solution as accepted.

 

Thanks!
Regards,
Pooja