This platform is not verified properly under USER FRIENDLY sense

[shadabqrsh]

Hi,

My Expense request in SAP Concure was audited successfully by SAP team and sent to other approvers in chain.

At the final stage (before payment), it was rejected, saying “Change the expense category”.

I have edited the request and updated the for said expense category.

Problem is it is being taken as new request and again passing through all stages of SAP audit and approval chain.

My CONCERN is, if the category was not correct why it was approved in the first stage itself while auditing.

If it has to be rejected at final stage what is the use of this so called AUDIT stage.

THIS IS THE WASTE OF TIME FOR AUDITORS, ME, MY MANAGER, AND OUR DUH. ALSO FOR THE FINAL REJECTING AUTHORITY FOR VERIFYING THE CORRECTNESS OF CATEGORY.

Where this wastage of time and frustration being accounted, this will surely impact the work for disturbances to user.

[JorgeL]

You will need to contact and provide this feedback to your company, as your company created this workflow.

[KevinD]

@shadabqrsh it is important to know that the approvals and the flow was set up by your company and not by SAP Concur. The reason a report that is returned goes back through the approval process after a change is made is because it is no longer the same report. To be sure of compliance, the changes need to be reviewed. The Audit team doesn't look to see if you categorized the entry correctly. That isn't their responsibility. They look to see that you attached the correct receipt and followed your company's rules. That is why the report was originally approved. Once past the Concur Audit, it is the responsibility of your manager and your finance team to make sure the entries are categorized correctly. If your final approvers choose to send the report back and have you make the changes rather than make the changes themselves (which is what best practice says to do), then I would recommend you speak with them and ask them why they have chosen to do things this way.