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diacona
New Member - Level 1

The new UI is awful

Literally, awful.  It looks like someone tried making a mobile site and ruined everything that was good about the old interface, which was easy to use and you could see everything at once to be able to quickly attach receipts to expenses.  It was so much more confusing having to go into each expense individually to attach receipts.  The advantage of using the website on a computer is totally wasted now, and the fonts are so comically large it makes it look like it was a school project someone did for a high school web design class.

9 REPLIES 9
bsmihosky
Occasional Member - Level 1

Unfortunately, I have to agree with the above post. This new UI is much less efficient than it was before.

 

Previously I could identify my expense, update the expense details, and attach a receipt all on the same screen. 

 

Now I have to navigate through multiple different screens and wait for a few seconds for each screen to load. Also, part of the receipt gets cut off from the showcut view, so the receipt main expense screen needs to be opened on a separate browser tab for easy receipt identification.

 

What used to take me 30 minutes to complete my expense report, now has taken hours. How is this more effiicent? Please provide clear user instructions on how this is intended to be used.

Juaorpo
Occasional Member - Level 1

I agree. It is just so inefficient! Please bring back the old interface.

 

The new one is like using the mobile app. 

the old one was much much better and efficient. Multi screen, easy input different fields without reloading screens, better search engine of attendees. 

Really will pass the feedback in my company to abandon concur.

Juaorpo
Occasional Member - Level 1

It is not a question of instructions. It is just poor design and not based on user experience. Is not something that can be patched, it is just a bad bad idea that needs to be reverted

KevinD
Community Manager
Community Manager

@diacona @bsmihosky we appreciate you sharing your opinions and we have passed on your feedback. You can also share your feedback about the NextGen UI with your SAP Concur Account/Client Success Manager. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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bsmihosky
Occasional Member - Level 1

I have shared my concerns, and my team agrees about the new UI's inefficiencies, so we've since reverted back to the old interface.

 

Concur Expense is a very important tool that we use, so I hope that creating and submitting these reports stays as efficent as possible. Constantly switching between screens and having to wait for each one to invidually load is a challenging adjustment.

Greg
New Member - Level 1

I do have the same issue, the workflow of the new UI is terrible and extremely slow.

 

I can't find a way to revert back to the old UI, how did you reverted back to the old interface exactly ?

Juaorpo
Occasional Member - Level 1

how can you revert back to the old interface?

nrikaloska
New Member - Level 1

This new version is terrible, takes twice as long to process expenses. I would love to hear from Concur Support on whether there are any improvements on the horizon, otherwise we may need to look into what other systems are available that can provide us with the efficiency we need.

KevinD
Community Manager
Community Manager

@nrikaloska hello there. When you say "takes twice as long to process expenses" are you referring to the amount of time for employees to fill out their expense reports or the process once they have submitted? 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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