The most viewed post on the forum is that this platform is terrible

[MiserableUser]

Sounds absolutely right and totally reveals what hell you are putting users through.

[KevinD]

@MiserableUser hello there. If you could give some specifics, that would be helpful. We respect people's feedback, but do need you to provide specific examples so we can report back to our product team. If you wouldn't mind posting a few of the "hells" you are being put through, I can take that feedback to our product team, provided it is specific to the product itself and not how your company has configured the system. 

I've worked at Concur over 15 years and more often than not what I have seen is people's complaints about the system are actually due to how their company has configured the system. The SAP Concur system out of the box is actually very straightforward. However, when companies start adding extra requirements and various audit rules, it can be somewhat complicated. The system behaves how your company tells it to behave. I don't think you really believe that our product developers are purposely designing the system to make end users frustrated and the whole process time consuming. 😀 There is a lot more going on behind the scenes with company policies and requirements that end users do not see at the time of the system being configured. 

I anxiously await your reply with your examples I can take back to our product team. 

[cbenjamin]

@KevinD 

The biggest complaint we have is the removal of the receipt gallery. This change has caused our admins with delegate authority several hours of work. The receipts going into the available expenses section is not intuitive, as well as appearing to be out of pocket transactions, not a receipt. The matching capability seldom works now, which is causing even more issues. 

The admins/delegates are long time Concur users, and they are honestly fed up.  We are receiving a lot of negative feedback from the organization. 

[KevinD]

@cbenjamin users can turn off the feature that sends receipts to Available Expenses. Each users just needs to sign in, go to Profile Settings>Expense Preferences. Here they will see a checkbox that is checked that mentions ExpenseIt creating expenses. Just uncheck this box. 

Have the users turn this off and then see if the admins/delegates have a better experience. Please let me know what they say. 

[JorgeL]

This Forum is a site to get feedback/advice on real issues, this isn't Twitter. If you would like to complain about Concur please do so somewhere else. Thank you.

[MiserableUser]

This seems to be the only place to speak back to the misery and financial nightmare it has been to have to use Concur after all the Covid chaos. I do not use Twitter & frankly this hellscape has to be called out for the disaster it is & the employee abuse it rests on

[KevinD]

@MiserableUser Hello again. In this same thread, I asked if you would provide some specific examples you would like to share, but I don't see any from you. If you would like to share a couple, I might be able to provide some assistance on how to improve your experience. I've been at SAP Concur 15 years, so I might have some insights I could share.

I will say that through my experience most users' frustration is due to their expense reports being sent back for correction as they feel all entries are correct. Often this is due to some sort of company policy violation that the user may or may not be aware of. I can totally understand this, especially if the policy is not expressly communicated or posted somewhere easily accessible. The nice thing is, users can check the Audit Trail of their report which will show the name of the person who sent the report back. This allows the user to contact the reviewer and ask some clarifying questions.

Anyway, I'll be happy to hear some of your examples and go from there. In the meantime, I'm going to send you a private message here on the Community with the names of some people you can speak with at your company so you can provide your feedback to them as well.

[jjanowiak]

Ever since the new platform was implemented, I get way more bogus expenses added to my available expense list. Some for $0. Duplicates. The previous interface only showed me valid expenses that were charged to my link credit card. Now I have to waste time reading through all the bogus expenses and vetting them to make sure I didn't miss anything.

[crystalreports]

I attended an event to share feedback and improvements to the Concur product. The Concur folks there did seem a little cold and non-receptive towards the struggles we are experiencing to the point where I just closed up. However, I am hoping that some of the ideas will be taken back to come up with a better product in the future.