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New Member - Level 1

The hotel I stayed in charged my stay in 2 charges and my itemization wont add up properly.

Community Manager
Community Manager

@JenC looks like you figured out the issue. 🙂

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Occasional Member - Level 1

I have this same issue - I tried "Combine Expenses" but the system says they can't be combined.  How do I resolve this?

Occasional Member - Level 1

how did you get around this issue?  I'm having the same problem.  helpdesk said to get a new bill from the hotel that will itemize - but they aren't calling me back.  

Occasional Member - Level 3

There are a couple of ways.  The simplest would be to delete both card charges, add a manual entry for the total, then itemize.

Occasional Member - Level 1

This is what Concur had me to do:

  1. Select the 1st transaction - itemize all charges, attach the receipt, the "remaining amount" you are over should be the amount of the 2nd transaction
  2.  Add another itemization to this 1st transaction as a "Hotel Expense" type  - changing it from "recurring itemization" to "single itemization" for a negative amount = to the amount you are over (example - if your remaining amount is $535.15, then this new itemization will be -$535.15)- save the itemization and the expense (remaining amount will now be 0)
  3. Select the 2nd transaction and repeat the steps above - the only difference will be the "remaining amount" will = the 1st transaction amount and your added "Hotel Expense" negative amount should cover that - save the itemizations and expenses
  4.  Finished!