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@JenC looks like you figured out the issue. 🙂
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I have this same issue - I tried "Combine Expenses" but the system says they can't be combined. How do I resolve this?
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how did you get around this issue? I'm having the same problem. helpdesk said to get a new bill from the hotel that will itemize - but they aren't calling me back.
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There are a couple of ways. The simplest would be to delete both card charges, add a manual entry for the total, then itemize.
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This is what Concur had me to do: