Hello! I am a new participant within this group. I am looking for those willing to share your organizational structure as it relates to Travel Expense Reporting. Thank you in advance!
dear @stsnyder1 ,
as I noticed no one has answer your question, could you please be more specific on your request?
Thank you reaching out to me. I have received no responses. I am responsible for management of travel expense reporting for close to 40K travelers including amex management, expense reporting, payment and purchasing cards for ~2K users.
I am newer to the role and would like to change the team structure. My team is focused on customer service type activities, payment/file processing, and continued roll out to remaining countries. Although we have a global footprint, we have regional support centers who assist with travelers, although not a direct report into me.
I am interested in know what others have as their support models. If there is anything you can share that would be great!
I am a bit surprised to read that with a such vast organization (more than 40K employees) you have not been consulted and planned best approach from the Concur team once the system was implemented, or probably it was implemented before you started to deal with the Travel Expense program.
- Do you have a Concur account manager to contact?
- Who is checking the expense reports before sending them for payment? In your case I would have delegate it to Concur Audit.
For the credit card program, I would work closely with AMEX account manager to assure you are getting bi-mothly report of overdue cards and have your team dealing with the employees (as customer service) to follow up in order to clear oustanding items.
Also from Cognos/Concur you should be able to get a report of outstanding (not yet paid) credit card transactions and have the same team (customer service) to follow up.
I’ve also encountered resistance from others to share the specifics of their Travel and expense program structure.
Let me share my thoughts on a high level description without giving away my secrets. 😉
I hope this helps.