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kevindyke
New Member - Level 1

T&L expense warning (duplicate claims)

I received Subject: T&L Warning: Open items greater than 53 days, Sent: 30 August 2023 13:13
for 23 unsubmitted claims.

However, my claims related to this in concur have all been processed.  When will the transaction status be updated (as it's unusual it is no straight away)

2 REPLIES 2
rohanpatil
Super User
Super User

Hello @kevindyke ,

 

This depends on the configuration sitting behind the email reminder your company has configured. It is possible that the reminder is triggered even for items that are submitted but not completely approved. Best would be to connect with internal support desk / Concur administrator to understand that actions required at your end. Hope this helps.

Best regards,
Rohan


Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.


Best regards,
Rohan
Fellow Concur Site Administrator
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KevinD
Community Manager
Community Manager

@kevindyke from what I see in your account, you are all caught up and do not have anything that is older than 53 days.

 

It is possible that the email reminder that triggered this message to you might have a condition that isn't set up correctly. I don't believe anything will be adversely affected since you are up to date on your submissions.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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