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Support lead time:OPS script run to zero out a cash advance balance
Is there an average or ideal lead time for support regarding OPS running a script to zero out a cash advance balance?
Im trying to measure a time saving on my old process of requesting this OPS script running vs my new process [which is not doing it anymore].
My only available source right now of time computation was the email notification from support that they had started the script running and when it was completed, which took almost 23hours. [same lead time appeared in my log report generated from the ticket raised].
I wonder if someone can confirm a this or give a more accurate basis for this because the 23hours per cash advance request seemed to be unrealistic. [tried googling it but i cant seem to find something that specifies time for OPS script running].