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We are starting to roll out our Expense module to our Japense users and they have concerns that they are unable to talk to Concur support in their local language even when they call the respective Japanese support number. would like to get others thoughts on how they handle such situtations with their Japanese users?
We implemented Concur earlier this year. We have a Shared Services location in Kuala Lumpur and hired someone with Japanese language skills into that center to support the Japan market.