SAP Concur: Worst experiences (plural) ever

[daustin]

Every time I submit completed reports, they are eventually rejected with errors that were never there the first time.  Everything was allocated, project'd, and tasked, and submitted, but later rejected for missing data that I know was included correctly. I have suffered countless late fees and an endless loss of productivity - literally dozens and dozens of hours.  I would give this app a complete 0.  Concur is the biggest and only reason I hate my job.  Here's a new one: Incident code: 4814a844-5d25-449b-b8fc-9b3dc9eb14d5.    

[kbredder]

Exactly!  It's to the point where I think they are intentionally making submitting expenses such a horrible experience that you wont bother!

[KevinD]

@kbredder would you be willing to provide some examples of what is making it a horrible experience? If so, please respond to this comment. 🙂

[kbredder]

Yes,

1)  I submitted my hotel receipt which I booked through concur.   I did not charge a single other thing to the room, so when it showed up as an expense, I submitted it with a screenshot of the receipt (should be automatic IMO since booked through Concur at one of their approved hotels.)  Well, the whole report came back with 25 violations.  They wanted me to include tax amounts on the very itemized amounts that WERE tax??????  How confusing is that?  

2)  The only other expense I had were gas receipts to and from Home Office.  I WAAAAAAY, under-expensed gas on the whole trip, but forgot to get a receipt at the very first gas station since I am not used to doing that personally, and since I again, paid on my corporate card which I use for NOTHING else EVER.  Then, I had to sign an affidavit which they ignored and still flagged the expense as missing a receipt. 

3)  The other receipt they claimed did not name the vendor.  This is the part that is irksome, b/c a human being could have made it out, but whatever automated detection device that is used, did NOT.  There was nothing I could do to make it clearer.  Finally, I had to email it to myself...use a photo editor tool, handwrite it on the jpeg, email it back to my work email (which we are not supposed to do) and re-attach to the expense report.   They FINALLY approved this stupid $3x.xx expense that they were rejecting the whole report for and threatening to take out of my pay (the whole thing!).  UGH...i have to travel next week (very rare) and am dreading every minute of expensing two things...hotel & gas.  I don't even bother with the food i eat, which is probably exactly what they want to happen.  I "eat" my own expenses b/c it is utterly painful and no human being to talk to along the way.  Thank YOU, Kevin!  You are the first human I have received a response from!!!!!  I do see you on here often.  It is only a handful of people though that take the time to sign up for the SAP Concur community and log in every time and take the CAPTCHA to post a comment etc.  It takes A LOT of extra time!!!!!!

[JorgeL]

SAP Concur is a platform, SAP Concur does not review or pay your expense reports, your company actually does that.

I would suggest speaking with your Finance department to see what is wrong with your expenses. Someone at your company is rejecting the reports.