SAP Concur Mobile App Sign In Error

[Jules_D]

Hello Support,

We have a new user attempting to sign into the Concur Mobile application on their iPhone. 

After entering their email address, they receive an error at the top of the app stating "invalid csrf token intercepted"

We have tried many different things to fix it - We had the user uninstall the app and download the app again but it still gives the same "invalid csrf token intercepted" message after entering their email address.

I also looked at support to see if there was a solution to this and tried all of those suggestions too, none of which have worked.

They are able to sign in to Concur on their PC so I believe it's a mobile issue.

All of our other users have not had this occur and are using the app fine. They all have the same iPhones.

[KevinD · Accepted solution]

@Jules_D I was told by someone on our Mobile Support team that the user should clear the cache on the app itself. If they are an iPhone user, they would go to Settings>General>iPhone Storage. They should see a list of all their apps. Scroll down to SAP Concur and select that app. There should be options that appear. They should see an option to clear history or cache. 

Have them try that then restart the app. Let me know if it works.

[Jules_D]

Worked perfectly - thank you Kevin!

[KevinD]

@Jules_D great to hear. Our mobile team knows their stuff. 🙂