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Currently running iPadOS 13.3.1, with SAP Concur 9.76.0.2002030931
When I use the "Copy to SAP Concur" function in iPadOS from any app (Mail, Files, Books..etc) SAP Concur opens, shows the preview screen of the document, then crashes back to the home screen. The app appears to still be running as I can see it from the app management interface. If I open SAP Concur it loads as normal and I can use, however the document has not uploaded.
The App itself is fine, simply the function to upload document appears to be broken.
I've tried different document types from word, excel, pdf, jpg, png..etc. All result in the same crash back to the home screen.
Is anyone else experiencing this?
Solved! Go to Solution.
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Already logged incident with SAP support. Just recevied an update today.
Over night version 9.77.0.2002210556 has been released which solves this issue.
Update your app and you're good to go!
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...came here to report the same thing.
iPad Pro: A1980
iPad OS 13.4 (17E5233g)
Concur 9.76.0
Crashes consistently on document upload to Concur from iPad email client or from 'Files' app, (where as before it used to work).
Seems to work fine on iPhone X with the same document from the same source -
iPhone X: A1901
iOS: 13.4 (17E5233g)
Concur: 9.76.0
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Thanks for letting us know!
Please create a support ticket for this issue. This allows our support teams to not only help you find a solution but also have full visiblity into the scope of the issue if others raise the same case.
Here are two ways to get support:
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Already logged incident with SAP support. Just recevied an update today.
Over night version 9.77.0.2002210556 has been released which solves this issue.
Update your app and you're good to go!