Return Unused Cash Advance

AEM · ‎Mar 22, 2020

Hi all,

One of my users would like to return his cash advance. As the CA Administrator, I am unable to record that on the Concur CA tool.

Any idea why?

Thanks

KevinD · ‎Mar 23, 2020

@AEM we might need a little more information. If you can provide me your company name and the employee name, I can go in and take a look. It might be a site setting. Please send this information in a private message.

Thank you,

Kevin

Thank you,
Kevin
SAP Concur Community Manager
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Venkat · ‎Mar 23, 2020

@KevinD :

Is that issue solved? Out of curiosity, would like to understand what is the issue

I believe there is a provision to record the cash advance return.

KevinD · ‎Mar 24, 2020

@Venkat still waiting to hear from this person with the info I requested. Cash Advances should be able to be returned by the CA admin, so without any further information, I can't know what the issue is.

Thank you,
Kevin
SAP Concur Community Manager
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AEM · ‎Apr 30, 2020

Hi @KevinD

The issue was resolved! The "Return CA" is greyed out when the SAP ICS (Native Integration) is in place. As a workaround, The company had to create the "Return unused Cash Advance" Expense type to return the CA.

@Venkat Hope this helps!