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jocelynfleur
Routine Member - Level 1

Response Times for Tickets

Is anybody else experiencing lengthy delays for support tickets to get a response.  I opened a case on 05/14 and I still don't have it assigned. I called up last week and was told that my case had been sent to the wrong queue and that it would get assigned to right queue. As of 6/6 I still don't have an answer. Response times for support tickets used to be a couple of days for simple questions. All of a sudden cases are now just getting lost?

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