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Occasional Member - Level 1

Requesting your help with Concur transaction

I am reaching out as I have a problem with a Car Rental expense. I rented a car in Chicago on July 25 to July 29 and for some reason extra insurance was charged to the car. Because of this my expense report was denied. I have spoken to National today and they refunded the extra insurance portion and sent me an updated receipt. Now, I need some assistance submitting a report with the updated receipt to march the expense that is showing in Concur. Thank you in advance and I am looking forward to hearing back from you.

Community Manager
Community Manager

@mbenjie25 two questions:

1. Did you pay for the rental car on a corporate card and if so, did that corporate card charge upload into your SAP Concur account?

2. After you called National and they refunded you, did you receive a corporate card charge with a negative amount, which would be the amount refunded/credited back to you?


I'll await your reply. 

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Occasional Member - Level 1

Greetings Kevin,


I received the refund from National and an updated receipt. I submitted the expense over again and awaiting an approval.