Report status showing as "Failed account" in the payment file at the time of payment

[sg1194]

What action is required for below - Status showing as "Failed account" in Concur payment file at the time of payment.

Report ID	Payee Name	Amount	Status
E30370DEF*********	XYZ	$100	Failed Account

[PoojaKumatkar]

Hi @sg1194 ,

Can you please provide some more information. Currently im not able to understand this is exactly for which module? If you could provide a screenshot of report where status is reflecting, then that would be helpful. 

[PoojaKumatkar]

Hi @sg1194 ,

Upon checking few documents, I got to know this is regarding expense pay module. With reference to Concur standard document if provided bank account information is invalid then payment will get failed, and status will be displayed as "Failed Account". 

You can ask user to validate the bank account information and check whether it is active or not. If it is not correct, then request user to update correct information and then try sending payment file to update the payment status.

Hope this would help.

[KevinD]

@sg1194 did you replace an actual user's name with XYZ in your screenshot or is the payee actually listed as XYZ? I'm asking because if the Payee is actually XYZ, that would indicate to me a test user or a profile that isn't an actual user. Therefore the account would fail as the account number wouldn't be a real number, correct? Maybe I'm missing something.