Report shows PAID but the money has not arrived in my bank account

[Deedimas]

My expense report shows PAID- and I thought it was going to come in with todays pay day- but it didn't. Who can I reach out to about this? How long should it take after a PAID email goes out? (I received my PAID email/report on 12/15/22). The report # is N5O0BP  (the first O is a letter the second 0 is a zero)-

[SMolla · Accepted solution]

@Deedimas I understand that disappointment and frustration after getting paid-message but not actually paid. 😞 

Let me provide you a quick guide. Click open your report > click Report Details > check if there is an option called Report payment or something like that. This option will show you the estimated payment date for your report. (Applicable if your company is using Expense Pay feature). 

So, there is a different between PAID and Payment Confirmed.

What I understand is, PAID is like the payment advice is given to bank to pay out the amount. And it takes 1-3 days based on banking process to transfer the amount in employee's account. This is what I have seen in general. Once the payment hit your bank, the concur report status changes to Payment confirmed. 

But it may vary company to company. Check with your concur admin once before coming to any conclusion.

[KevinD · Accepted solution]

@Deedimas the Paid status is a little confusing as it is just how the Concur System categorizes the report to show it is fully reconciled in the system. I would recommend to reach out to either your Finance, Accounting or Payroll department to see what the actual payment timeline is once a report is set to Paid.

[SMolla · Accepted solution]

@Deedimas I understand that disappointment and frustration after getting paid-message but not actually paid. 😞 

Let me provide you a quick guide. Click open your report > click Report Details > check if there is an option called Report payment or something like that. This option will show you the estimated payment date for your report. (Applicable if your company is using Expense Pay feature). 

So, there is a different between PAID and Payment Confirmed.

What I understand is, PAID is like the payment advice is given to bank to pay out the amount. And it takes 1-3 days based on banking process to transfer the amount in employee's account. This is what I have seen in general. Once the payment hit your bank, the concur report status changes to Payment confirmed. 

But it may vary company to company. Check with your concur admin once before coming to any conclusion.

[KevinD · Accepted solution]

@Deedimas the Paid status is a little confusing as it is just how the Concur System categorizes the report to show it is fully reconciled in the system. I would recommend to reach out to either your Finance, Accounting or Payroll department to see what the actual payment timeline is once a report is set to Paid.

[AliciaHansen · Accepted solution]

When our Expense Pay reports receive final approval and information is pushed out it first goes to our third-party processor who then withdraws the money from our bank and distributes the individual payments to the employees' bank. This was a common question so we included a statement at the end of any report status email that it may take up to 3 days for payments to be received in bank accounts. My understanding is this is standard processing time. 

[Deedimas]

Thank you everyone for your help and guidance. I was able to get the answers I needed. Happy New Year!!