@Lyons37 I think I've seen something similar to this before. I believe you have to open your expense report, click on Report Details and select Report Header. There is a field on the report header that will show the amount you are requesting. You'll have to adjust this field.
It is not a very common thing and I'm trying to remember this off the top of my head. If you want to send me a private message with your full name, your company's full name, I can take a look at your report and better assist you.
Your company has turned on the option for you to redirect the amount the company owes you, so that the company will pay your card account instead. You can only do this for the amount on this report that the company owes you, and no more than that.
This is absolutely compatible with SAE. You can read more about this option in the technical manual named Payment Types, in section 4. This option is only available for a payment type configured as Individual Billed/Company Paid (IBCP) within Concur Expense.
I am having the same issue and have verified that the report totals and the report header match, but the tool keeps coming up with the same exception and I can't submit my report. The video site referenced for guidance ibm.biz/redirectcash does not load either. Any other suggestions?
I was able to get help on a live chat with AskHR at IBM. In order to get the exception for the cash redirect cleared, I had to go to Details/ Report Header, scroll down to the amount field next to Redirect Fund to Card and make sure it was blank. After I removed all the numbers, the tool allowed me to submit the expense.