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epwarrick
New Member - Level 1

Red flag message but no red flags

I cannot submit due to a warning that says "This expense report cannot be submitted until all exceptions with red flags are resolved" but no exceptions are visible.

 

Can anyone advise?

7 REPLIES 7
Munari_alEXPert
Frequent Member - Level 1

dear @epwarrick 

can you include a screenshot of your Concur expense report from your computer (not mobile phone)?

Exceptions should should show just above the list of expenses in your expense claim. 

 

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/
epwarrick
New Member - Level 1

epwarrick_0-1624975204945.png

Sure thing! 

Munari_alEXPert
Frequent Member - Level 1

dear @epwarrick 

I can't see the warning you were telling on the previous message. Can you press "Submit Report" and so we may see the warnings?

Please note that I do not have access to your system, so if I was guessing the reason by just that screenshot I would be a magician :))

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/
epwarrick
New Member - Level 1

Gotcha! 

 

epwarrick_0-1624976089653.png

 

KevinD
Community Manager
Community Manager

@epwarrick So, I was able to go in and look at your report. I do not see any exceptions listed. Concur Expense was having a few issues earlier as I was not even able to open your report at first. Go in and try submitting the report again and see if it will go.

 

I also looked at all the audit rules and I didn't see any where exceptions were hidden from employees. So, let's see what happens when you try to submit again. I don't see anything that should be preventing it.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Munari_alEXPert
Frequent Member - Level 1

that's a real challenge and can share only what I would do, however someone in the community who works at SAP Concur can have access to your system and verify better.

From the first screen shot you sent, I would go to the tab "Report Details" and check all options e.g. "Exceptions" or something that give you a better hint. If nothing there, I would select and go line by line to each of the expenses (taxi, Airfare fees...) and see what are the details and potentially exceptions given on the specific expenses. My suspicion would be that Airfare fees entered as Cash/out of pocket, but could be anything else since red flags can be generated by specific audit rules your company had set up.

Last, if nothing is there to show red flags so all seems completed, I would remove all your browsing history, log out of concur, log back in. and try to submit. If even that case doesn't work, contact your Concur system administrator as probably something wrong is there, which it would impact not only you but other users.

 

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/
KevinD
Community Manager
Community Manager

@epwarrick I'm trying to look at your report, but for some reason I'm getting a Concur Unavailable message when I try to open your report. If you could login, open your report and take a screenshot of your entire screen, that would help us better assist you. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.