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Alexis
Occasional Member - Level 1

Receipts not processed in mobile app

I've been trying to upload receipts on the mobile app since yesterday, and they remain stuck in the "being processed" state (or rather the french equivalent "Traitement en cours"). 

It has been working for 1 or 2 after some time, but most remain in this state since yesterday. 

They are also impossible to delete. 

Any known issue or way to solve?

 

Addendum: since my message, my receipts have been eventually processed. Don't know if anyone did something. 

I'm only having 2 expenses stuck in that state now (which can be deleted, but I cannot do that given their status "being processed"...)

3 REPLIES 3
KevinD
Community Manager
Community Manager

@Alexis have you tried force quitting the app and also shutting down your phone and rebooting? 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Alexis
Occasional Member - Level 1

This did not work. 

As mentionned in my earlier post, most of my receipts were eventually processed except 2, who entered the state "processing error" after few days, which allowed me to delete them. 

we can close the topic, thanks for the help!

Winch
New Member - Level 2

I am also experiencing this issue since Friday. I have 5 receipts stuck processing. I cant delete them. Restarted my phone, no fix. I signed out, no fix. I uninstalled and reinstalled app, no fix. Anybody find a solution?