Receipts not matching

[SLMoore22]

Good morning,

I have had 3 charges in Concur that don't match the receipt that my Exec sent (hotels & restaurants).  They are all official receipts from the hotel/restaurant, but the amounts are not the same.  Has anyone had this issue and is there a fix?  Thanks!

S/N- Some are International hotel receipts.  Neither the converted or original country amounts match.

[KevinD]

@SLMoore22 how far off are the amounts on the receipts from the actually credit card charges? Are the card charges or amounts on the receipts higher? 

Usually, I would tell users to still attach the receipts and then use the Comment field to explain the discrepancy.

Also, if you send me a private message with the name of your Executive, I can take a look at the report. Click my username (KevinD). You will see a message button.

[SLMoore22]

Thank you!  Message sent.