Receipts being deleted

[Jmarah]

Hi

When users have a receipt loaded via ExpenseIt on the app, sometimes it incorrectly catagorises it as a Cash Expense.  

We have always got round this by deleting that line in Available Expenses then it automatically drops the receipt into Available Receipts.

Its now suddenly deleting the receipt as well.  I believe you have just done an update so can you tell me if this has now changed how this works?

Thanks

[KevinD · Accepted solution]

@Jmarah I just tested it and my receipt remained. I would suggest submitting a support ticket to SAP Concur Support so they can look into and narrow down the issue.

Another workaround is to just let the item sit there. When the card transaction comes in, the user can combine the two. The payment type of the card transaction will override the Cash payment type.