cancel
Showing results for 
Search instead for 
Did you mean: 
Jmarah
Occasional Member - Level 2

Receipts being deleted

Hi

When users have a receipt loaded via ExpenseIt on the app, sometimes it incorrectly catagorises it as a Cash Expense.  

We have always got round this by deleting that line in Available Expenses then it automatically drops the receipt into Available Receipts.

Its now suddenly deleting the receipt as well.  I believe you have just done an update so can you tell me if this has now changed how this works?

Thanks

1 Solution
Solution
KevinD
Community Manager
Community Manager

@Jmarah I just tested it and my receipt remained. I would suggest submitting a support ticket to SAP Concur Support so they can look into and narrow down the issue.

 

Another workaround is to just let the item sit there. When the card transaction comes in, the user can combine the two. The payment type of the card transaction will override the Cash payment type.

 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

1 REPLY 1
Solution
KevinD
Community Manager
Community Manager

@Jmarah I just tested it and my receipt remained. I would suggest submitting a support ticket to SAP Concur Support so they can look into and narrow down the issue.

 

Another workaround is to just let the item sit there. When the card transaction comes in, the user can combine the two. The payment type of the card transaction will override the Cash payment type.

 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.