Receipt not uploading

[KGardner67]

Hello! When I try to upload my receipt (1.5 MB, pdf format), I get the error message that it fails to upload. How can I fix this? I've tried 2 different browsers and get the same error.

[Vijarchana]

Hello @KGardner67 ,

The file may have been corrupted or is password/security protected. Open the file in PDF Reader and resave it by clicking the Printer icon.

Regards,

Archana

[KGardner67]

I've tried that but it is still giving me the same issue.

[KevinD]

@KGardner67 are you still having this issue?

[KGardner67]

I am still having this issue

[Nancyagfa · Accepted solution]

Try using the Concur mobile app to add a picture of the receipt to the line item.