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KGardner67
Occasional Member - Level 1

Receipt not uploading

Hello! When I try to upload my receipt (1.5 MB, pdf format), I get the error message that it fails to upload. How can I fix this? I've tried 2 different browsers and get the same error.

1 Solution
Solution
Nancyagfa
Super User
Super User

Try using the Concur mobile app to add a picture of the receipt to the line item.

Nancy Murray
Agfa

View solution in original post

5 REPLIES 5
Vijarchana
Occasional Member - Level 3

Hello @KGardner67 ,

 

The file may have been corrupted or is password/security protected. Open the file in PDF Reader and resave it by clicking the Printer icon.

 

Regards,

Archana

 

KGardner67
Occasional Member - Level 1

I've tried that but it is still giving me the same issue.

KevinD
Community Manager
Community Manager

@KGardner67 are you still having this issue?


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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KGardner67
Occasional Member - Level 1

I am still having this issue

Solution
Nancyagfa
Super User
Super User

Try using the Concur mobile app to add a picture of the receipt to the line item.

Nancy Murray
Agfa