Receipt images not registered

[viicky4]

I have users that have uploaded a receipt for their expense but they are getting a warning that no receipt has been added so cannot submit the claim, is this a bug in the system only seems recently having these issues? 

[Andras]

Hi @viicky4 . Can you please share the warning message you are receiving?

[viicky4]

@Andras  bottom warning message. using screen shot that user has sent to me 

[Andras · Accepted solution]

@viicky4 

Clicking the Submit Report button before attaching the receipts will cause the rule to trigger.  Once the user attaches the receipts, they need to click the "Submit Report" button again.

As part of the Standard Expense system designed feature, the red exception for mandatory receipts will be removed upon submission of the report. The system will still display the error messages at the expense entry level until the report is submitted (even though the receipt has been correctly attached).

If you are still experiencing an issue submitting the report even if the receipts are attached, please try the following:

1. Open the report
2. Go to the affected expense entry
3. Save the receipt image
4. Submit the report

or

1. Open the expense report
2. Delete the expense entry with the exception message from the report
3. Re-add it from the available expenses back to the report
4. Attach the receipt to the entry
5. Click Save
6. Click Submit Report

Please let me know about the results 😊

[viicky4]

Thank you @Andras very informative !