Receipt function not available

[lyndall]

I'm trying to add a receipt to my transaction and the section is grayed out with the words, "RECEIPT NOT AVAILABLE" "The receipt image cannot be displayed at this time. 

Is there an known issue at this time?

[KevinD]

@lyndall are you still having this issue? If so, can you take a screenshot and post it here, please?

[lyndall]

Kevin, I am not having the problem anymore. But here is what it looked like.

[airvine1]

Hi, how did you resolve this? I have an employee with the same error. She can't even upload another receipt to it, as the "add" button is gone. 

[leedau]

@airvine1 Thanks for posting in the SAP Concur Community. Is this on the desktop on on the SAP Concur Mobile App? Perhaps you can provide a screenshot for us to look at and advice. 

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[lyndall]

I wish I could help, but it just resolved itself.

[tucan]

I have this problem as well now. I have 3 expenses that I think from memory were listed as auto generated by 'ExpenseIt' (which I do not use) when I emailed in a receipt. These 3 seem to have duplicated real expenses that were auto generated from my company credit card. transactions. When I deleted the 'ExpenseIt' version the real expense then lost its receipt. There is no option to remove this 'NO RECEIPT' and simply add another one! 

RECIPT NOT AVAILABLE