I submitted a claim in July that includes a receipt with a smudge that makes the date less clear than other text on the receipt. The full date is visible but is paler than some of the other text - it's not only the date affected, there's a paler area through several lines at the bottom of the receipt which I assume happened when the cashier tore it from the printer.
My expense claim has repeatedly been rejected with the message:
• The date of the receipt for Evening Meal for xx.xx GBP on 18/06/2024 is missing, incomplete (Month, Day, and Year required) or does not match the date of the expense claim. Please correct the date discrepancy and resubmit.
As above, I understand the date is a little less clear than is ideal. But it is visible. And I have repeatedly added notes and closer-up images to my claim before resubmitting. However, the expense has been rejected and returned to me twice despite these further explanations. I tried emailing audit.support@sap.com but have had no response in nearly 3 weeks.
Can anyone please help? As there doesn't seem to be anything else I can do.
Many thanks.
