Receipt Status "Tax Receipt" missing on Android, but not iOS or Browser

[TJC]

As the title suggests, iPhone users, and web browser users can see "Tax Receipt" in "Receipt Status", but Android users can only see the other two options. 

Has anyone had issues like this before? Can't access the support portal at the moment either, just produces an error. 

TIA

[PoojaKumatkar]

Hi @TJC ,

For the user's which you are referring to, can you please check below things and let me know:

1. Android user - what is the employee's country of residence set up in employee profile.

2. iOS user - what is the employee's country of residence set up in employee profile.

3. Web user - what is the employee's country of residence set up in employee profile.

I want to know whether they belong to same country or not. If yes and still android users are not able to see "tax receipt" option in android device then there is some issue.

If Android user belongs to different country and iOS/Web user belongs to same country then may be due to different country tax configuration, "tax receipt" option is not visible to Android users. This is related to backend tax administration configuration where we can set up country wise different receipt status option. So, I doubt, that could the case here.

Attaching sample screenshot for your reference: