One of our employees who uses Concur to submit credit card reports monthly is having an issue where receipts he uploads are disappearing from his receipt image pool.
"It uploads to the "receipt store" and will show up for a few days or week. Then when I reopen Concur to upload another receipt, some previously uploaded receipts will be missing. I have tried to wait in the app to ensure it uploads and everything seems fine. Then at a random log in later, some receipts are gone."
He has reinstalled the app a few times as well as logged in and out. Nothing seems to help this issue.
Please advise if you have any possible fixes for this issue.