REPORT BLOCKED IN HOLDING PAYMENT STATUS

[AmendolaNapoli]

the expense report was correctly filled approved and validated, the paper receipts signed YES and not clear why it remains in HOLDING PAYMENT STATUS ... thanks for help!

[JessicaL]

This is a Company Specific Question, unfortunately. In this forum, we would not have access to your company's site. I would suggest reaching out to your Concur Administrator to figure out what the issue could be. If you do not know who your Concur Administrator is, I would recommend contacting your supervisor, IT or finance and they should be able to get you to the correct person to help you.

Best,

[KevinD]

@AmendolaNapoli So, I went into your SAP Concur site and found your profile, however I noticed that you do not have an approver assigned to you. Without an approver assigned, you will not be able to submit an expense report. 

I also wasn't able to see any expense reports submitted by you. 

Could you take a screenshot of where you see Holding Payment Status please. I'm really confused on this one since you don't have an assigned approver, which is required and I cannot see any record of you submitting an expense report.

[AmendolaNapoli]

hello Kevin, I have an assigned approver, but this case is not mine ; i m talking about another report for a colleauge ;

I have a processor role and I check why reports are not paid . thanks 

[KevinD]

@AmendolaNapoli Okay, that makes more sense now. 🙂

So, you approved the report as the processor and it went into Holding Payment Status? 

[AmendolaNapoli]

Yes, since it's already happened in the past, i asked to delete this report and re-create a new one ( usually it works, but would it be better to understand why ) ; I keep you posted if it will be solved 🙂 thank you so much.