Processor view shows Receipt Status as "Received / Not Required" when receipt IS required

[USWsdymerski]

Hello, I found an issue when testing Receipt Limits today and have confirmed that with testing a limit with condition that would require a receipt in Concur Expense Professional, the user could not submit the expense report until they had attached a receipt, which they did and then submitted the report, but in the Processor View the report shows the Receipt Status as "Received / Not Required"

Manual shows:

We have 2 active Receipt Limit rules for the US Group that should have been evaluated against this expense entry (only expense on the report) and a limit rule did work because the user was required to attach a receipt before they could submit.

the conditions on the 2 rules are (and I am still evaluating them for changes or making only 1 active)

1. Receipt Limits for CES Standard for US Group:
Receipt Type: Image
Conditions:
(Amount greater than $25 and Expense Type not in Daily Allowance (Lodging), Daily Allowance)
OR Entry has VAT

2. Receipt Limits for Faxed Image, No VAT, Allow Rich Data for US Group:
Receipt Type: Image
Conditions:
Expense Type not in Cash Advance Return, Currency Gain/Loss
AND
(Expense Type in Hotel, Miscellaneous OR (Entry is not Company Card Entry and amount greater than $0.00)
OR
(Entry is Company Card Entry and amount greater than $0.00)

Need to understand why the Processor View shows the Receipt Status as NOT required when it is actually required. Thanks

[KevinD · Accepted solution]

@USWsdymerski that field is in case a company requires hard copy receipts, which I'm guessing you do not. Therefore, this field is not applicable. I would suggest hiding it from your processor view by using the List Settings button.

[USWsdymerski]

Thank you I will inform the Processors we are training to remove it from the List View so there is no confusion.